1 . Overall

International Shipping

*The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction.

Logistics Issues

*In some instances, delivery may be delayed depending on your country's customs. and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as does not cover additional customs fee charges. is not responsible for applicable customs fees, import duties, taxes, or any other charges.

Free Shipping Conditions

*Free shipping on online orders over $100

*Shipping costs are not included.

*Prices after discounts.

 

2 . Delivery Information

The delivery time for your order consists of two parts:

*Processing Time: 3-5 business days

*Shipping Time: Varies based on the destination and carrier.

Countries and Regions	Shipping Method	Estimated Shipping Time
United States	Standard	6-12 Business Days
	Express for Wholesale （12KG+）	10-15 Calendar Days
Canada	Standard	8-15 Business Days
	Express for Wholesale（12KG+）	7-9 Business Days
Australia	Standard	5-10 Business Days
	Express for Wholesale（12KG+）	10-12 Business Days
Japan	Standard	4-5 Business Days
United Kingdom	Standard	4-6 Business Days
France	Standard	4-6 Business Days
Germany	Standard	5-8 Business Days
Italy	Standard	5-8 Business Days
Spain	Standard	5-8 Business Days
Austria	Standard	5-8 Business Days
Portugal	Standard	5-8 Business Days
Norway	Standard	8-10 Business Days
Singapore	Standard	6-7 Business Days
Denmark	Standard	6-10 Business Days
Netherlands	Standard	6-10 Business Days
Sweden	Standard	6-10 Business Days
Turkey	Standard	6-10 Business Days
Ireland	Standard	6-10 Business Days
Mexico	Standard	10-20 Business Days
New Zealand	Standard	6-10 Business Days

3.Notice after placing an order

*If your country is not listed, please contact us for order fulfillment options.

*Shipping options are determined by weight, cost, and speed. In some regions, only Standard shipping is available.

*For detailed pricing and delivery times, please refer to the table above.

*Overnight orders must be submitted Monday through Thursday by 11am ET. Orders placed on Thursday after 11am EST through Friday 11am EST will arrive on Monday. Orders placed on Friday after 11am EST and over the weekend will arrive on Tuesday. We do not offer overnight delivery to P.O. Boxes. For shipments to Guam, Puerto Rico, U.S. Virgin Islands, Alaska, Hawaii or APO/FPO addresses, our standard is First Class mail through the United States Postal Service.

*Any orders placed after 12PM Eastern Time will be processed the following the business day.

*Cancellations and changes in the order must be communicated within 2 hours of placing the order. Changes in orders need to be addressed via email and/or verbally to our customer service team.

* If there is an error on the billing and shipping information that you have provided, packages will most likely be handled by your local post office. If the shipment cannot be resolved with the post office, it will be returned back to us where we contact you on the discrepancies regarding the issue with the package. Please note that mistakes done on behalf of the customer will result in additional shipping costs. 

*Mistakes done on behalf of the customer does NOT void our policies regarding returns. After careful investigation of the issue at hand, we reserve the right to issue a merchandise/store credit for the return or cancellation of the order.

*Packages sent to military post-offices may have restrictions such as, APO-FPO-DOP. Additional rates may apply.

*Coupons: We reserve the right to ship with any carrier if a coupon code was used at the time of purchase. Free Shipping does not apply if a coupon is used during a sale

*We are not responsible for LOST or STOLEN packages. The customer assumes all responsibility once a tracking has been issued. For LOST or STOLEN packages please contact your local USPS office and request a trace on your package. If an unclaimed packaged has been returned back to us, we reserve the right to charge additional shipping costs to mail the package out again.  is not responsible for packages that are delayed due to weather such as a natural catastrophic events. 

*Severe weather conditions, catastrophic events, or failures by the delivery partners can cause unexpected delays. Please keep up to date with your local carriers.

*Our line are hand crafted items made by our in house production team. Please note ordering items require a 3-4 Day production time prior to shipping.

* Due to a High Volume of orders during SALES. No orders can be altered or cancelled.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at c-service@jhoodie.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at c-service@jhoodie.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at c-service@jhoodie.com.

Payment Methods: Visa, Mastercard, American Express, Union Pay, Shop Pay, Apple Pay and Google Pay PayPal etc.

The available credit card options are listed above.The credit card companies listed above are the most commonly used credit cards on this website. Do not worry if your credit card company is not listed, we encourage you to go ahead and make the purchase